Upwood FAQ

• General Questions
  

  • What is Upwood and what does it specialize in?

    Upwood is a pioneering platform specializing in forest asset tokenization. We facilitate investments in tokens backed by real-world forest assets, providing a unique,  sustainable and socially responsible investment offerings.
    

  • What is asset tokenization?

    Asset tokenization is the process of converting real-world assets, such as real estate, forests, or artwork, into digital tokens on a blockchain. These tokens represent ownership or value in the underlying asset and can be bought, sold, and traded securely.

  • What is forest asset tokenization?

    Forest asset tokenization involves representing ownership or value in a forest asset through digital tokens on a blockchain. This allows investors to buy, sell, and trade fractional ownership of real-world forests in a secure and transparent manner.

  • What is blockchain?

    Blockchain is a decentralized and distributed ledger technology that securely records and verifies transactions across a network of computers. It ensures transparency, immutability, and security, making it a foundational technology for various applications, including asset tokenization.

  • What are security tokens?

    Security tokens represent ownership or financial interest in an underlying asset, entitling holders to certain rights such as dividends or voting. They are regulated and compliant with securities laws, providing investors with a stake in the performance of the asset.

  • What are utility tokens?

    Utility tokens provide access to a specific product, service, or platform. Unlike security tokens, they do not represent ownership in an asset. Utility tokens are often used for gaining access to a network, paying for services, or participating in a decentralized application (dApp).

  • What are benefits of asset tokenization?

    Asset tokenization offers increased liquidity, fractional ownership, accessibility to a global market, transparency through blockchain, and reduced transaction costs. It also opens up new investment opportunities and promotes financial inclusion.

• Investment Process
  

  • How can I invest in forest assets through Upwood?

    To invest in forest assets, you have to request invitation through the form at the bottom of the page, once your request is processed and you are granted access to our platform, you can simply sign in on our platform, browse available investment opportunities, and choose the forest asset tokens that align with your investment goals.

  • What payment methods do you accept?

    For your convenience we accept multiple payment methods – bank transfer, credit card payments and stablecoin transfers.

  • What are the expected returns on forest asset token investments?

    Returns on forest asset token investments can vary based on factors such as forest growth, sustainable management practices, and market demand for carbon credits. We provide detailed information on projected potential returns for each investment opportunity in investment memorandum documentation included in investment offering detail section.

  • My KYC/KYB has been rejected? What to do?

    Several factors could contribute to your failure to pass the identity check, including inappropriate document uploads, low-quality photos, inconsistencies between the document photo and selfie, document forgery, or a detected criminal record, among other reasons.

     

    If your KYC (Know Your Customer) process was rejected, we recommend attempting the verification again later with a different document. Ensure that the document photo is of high quality (preferably a photo, not a scan) and clearly displays all corners.

     

    If you continue to experience difficulties with the identity check, please Contact Us through the contact form on our website.

• Security and Legal Compliance
  

  • How does Upwood ensure the security of my investments?

    Upwood prioritizes the security of your investments. We use robust encryption, two-factor authentication, and adhere to industry best practices to safeguard your assets and personal information.

  • Is Upwood compliant with regulations governing financial investments?

    Upwood operates within the framework of relevant financial regulations and according to Latvian and European Union law. We prioritize compliance and work closely with regulatory bodies to ensure a secure and legal investment environment for our users.

     

    Due to nature of investment offering being an SPV (Special purpose vehicle) a company is made for purpose specifically holding the asset, investors buy shares of the company that hold the asset, effectively becoming a shareholders and being protected by Latvian and European Union financial securities laws.

  • What is Special Purpose Vehicle (SPV)?

    A Special Purpose Vehicle (SPV) is a legal entity created for a specific business purpose, often used in asset tokenization to hold and manage the underlying assets. It provides a separate legal structure for the assets, enhancing investor protection.

  • What is security token offering (STO)?

    A Security Token Offering is a fundraising method where security tokens are issued to investors in exchange for capital. STOs are subject to regulatory compliance and provide investors with ownership or financial interest in the underlying asset or project.

• Technical Details
  

  • What is a cold and hot wallet?

    Cold Wallet:
    
    A cold wallet refers to a secure storage solution that is offline and not connected to the internet. This isolation from online networks significantly reduces the risk of unauthorized access or hacking. Cold wallets are typically hardware devices, paper wallets, or air-gapped systems. They are ideal for long-term storage of cryptocurrencies and are considered highly secure.
    
    
    Hot Wallet:
    
    In contrast, a hot wallet is an online wallet connected to the internet. It facilitates quick and convenient access to cryptocurrencies for trading, transactions, or other immediate needs. Hot wallets include software wallets, mobile wallets, and wallets provided by cryptocurrency exchanges. While hot wallets offer accessibility, they are more susceptible to security risks associated with online connectivity.
    
    Choosing between a cold and hot wallet depends on individual preferences, with many users opting for a combination of both to balance security and accessibility based on their specific needs.

  • Can I transfer my forest asset tokens to my digital wallets?

    Yes, you have the flexibility to transfer your forest asset tokens to compatible wallets. Our platform provides easy-to-follow instructions for seamless transfers.

  • What is digital wallet?

    A digital wallet is a secure digital tool that allows users to store, manage, and transact with their digital assets, including cryptocurrencies and tokens. It provides a private key to access and control the stored assets on a blockchain.

  • How to set up digital wallet?

    Setting up a digital wallet involves choosing a wallet provider, creating an account, securing your private key, and verifying your identity if required.

  • Are digital wallets safe?

    Yes, digital wallets employ advanced encryption and security measures to protect your assets. It is crucial to choose a reputable wallet provider, enable two-factor authentication, and follow best practices to enhance the security of your digital wallet.

  • Can digital wallets be hacked?

    While digital wallets are generally secure, the risk of hacking exists. Users can mitigate this risk by adopting strong security practices, using reputable wallet providers, and keeping their private keys confidential.

  • Which digital wallet to use?

    The choice of a digital wallet depends on individual preferences and needs. Reputable wallets include options like Ledger, Trezor for hardware wallets, and software wallets like Coinbase wallet, Metamask.

  • What is a hardware wallet?

    A hardware wallet is a specialized physical device designed to securely store and manage the private keys necessary for accessing and controlling tokens, cryptocurrencies or digital assets. Unlike software wallets, which are internet-connected, hardware wallets store private keys offline, significantly reducing the risk of online hacking attempts. These devices often come with additional security features such as PIN codes and backup recovery phrases. Hardware wallets provide a robust and secure solution for cryptocurrency storage, offering users peace of mind regarding the safety of their digital assets.

• Contact and Support
  

  • How can I contact Upwood for additional assistance?

    For any inquiries or assistance, please reach out to our customer support team through our contact form on the website or through support module on the platform. When new user is an access to platform, person will get an invite to our private investment community telegram group, where group member can ask any questions to Upwood team and engage in discussions with other community members.

     

    We are here to help you with any questions or concerns you may have.

  • Is there a community or forum for Upwood investors to connect and share experiences?

    Yes, we encourage our investors to join our community telegram group where they can connect with fellow investors, share experiences, and stay updated on the latest offerings and developments. Investors that are granted an access to platform will receive invite link to telegram community group. Request an invitation to receive access to exclusive investor community.